FAQ

I found a Mallorca villa I love - what’s next? Book from our website and join our growing customer base!

Our guarantees of best price and quality

How do you select the villas in Mallorca?

Photos can be deceiving - so we personally do site inspections to filter down and list only the best villas that meet our requirements.

Do you really inspect all villas?

We inspect all villas, and we do so regularly!. We also frequently inspect villas that have made it to our collection to make sure they are still well-maintained.

How do you guarantee the quality?

We have a strict checklist of standards to evaluate a villa. We only select those that are ensured to be well-maintained and are located at prime locations (no noisy constructions next door!).

How can you guarantee the best price?

Since we work directly with the villa owners, the collaboration allows us to offer competitive, transparent prices. If you happen to find the rates listed for the villas on our website cheaper elsewhere, let us know and we will refund the difference!

How come there is no service fee? How do you make money?

Rest assured, what you see on the website is what you pay. There is no hidden cost or service fee for you. Instead, the villa owners pay us for listing their villas on our website.

Booking process

Can I get some help to decide on my holiday and villa?

You can definitely rely on us for some valid suggestions. Feel free to browse around our dedicated travel guide or personally talk to our team of villa consultants. Whether you are still planning the trip or ready to book, we are here to assist.

I am not ready to confirm, can I simply enquire and place an option on a villa?

We have a 3 day grace-period to contemplate, filter down options and finally decide on a property free of charge! Simply place an enquiry on the villa page with your contact details and travel date, you will receive a follow-up email within 6 hours. No credit card details are required.

How do I confirm my booking?

After you have placed an option, you will receive the instructions to finalise the booking in the follow-up email.

What are the payment terms?

We require a 50% deposit of the total rental price to secure your villa booking. Unless stated otherwise, the remaining 50% should be made within 60 days of your arrival.

What is the cancellation policy?

All refunds via our website are subject to a US$200 administration fee. Unless stated otherwise, deposited payments are generally non-refundable - nonetheless, we will try to help liaise with the property owners.

What is included in the price of my rental? Do I have to pay more hidden fees or taxes?

Generally, added services like car rental, babysitter, chef, etc. are subject to small added charges. Some villas may offer complimentary breakfast while others may not. The availability and conditions of which would be listed in the villa’s pages respectively. There are no hidden fees or taxes - transparency is our best policy.

What payment method do you accept?

Credit card payments are perhaps the most general payment method via our website. Cash or cheques payments can also be accepted via our Singapore office. Bank transfers to our local bank accounts (Australia, New Zealand, Indonesia, Singapore, Hong Kong, Germany and UK) could be possible - non-USD payments are subject to our bank’s exchange rate of the time and date of the payment.

How do I know that you are trustworthy?

Our company is registered as a Singapore business under ACRA. Our services have worked alongside Mastercard, Emirates, Air France, UOB, Maybank and OCBC. You can check out our reviews on Trustpilot and our Facebook page. Media outlets like The Straits Times and TechInAsia have featured us. You can find our press mentions here.

Can I visit one of your office(s) to discuss my booking?

Surely! We have 2 front offices in Singapore, and Bali - come by and discuss your booking in person with us.

Do you really plant a tree for each and every booking made on the website?

Our green-thumbs have planted over 2000 trees - we have committed to plant a tree for every booking made through our website. Stay tuned for more on this project.

Arrival and stay

How do I find the villa? Is airport transfer included?

We will send you the villa address as well as the contact of the villa manager. You can opt to go there yourself or we can help you arrange airport pick-up. Our local chauffeurs know the area best, so you need not to worry! We strongly recommend you use our airport transfer service to ensure you arrive at the villa without any hassle and have a smooth start for your holiday.

Who will be there at the time of check-in?

The villa’s owner and/or team representative would be present upon your arrival, perhaps alongside a villa manager and a warmly welcoming housekeeping staff to show you around the property.

Who will be there during the stay? What service will I get?

All villas listed provide housekeeping staff and maintenance services.

Is my breakfast included?

It depends on the villa. Some offer complimentary breakfast - either on the first day or throughout your stay - while others do not. Services are tailored specifically to the villa, visit their respective pages to get a more comprehensive list.

What if I want to arrange activities during my stay? What do you recommend I do in Mallorca?

You can find inspiration for your island travels on our travel blog. On top of that, we have destination experts and concierges who are also happy to advise and provide you with some insider tips.

What if I need help during my stay? What if the villa is not as described? What if something doesn't work? Do you have a team on the ground?

We will be there to assist you. Contact us any day, everyday about any problems you face. Whether online or in person, our travel consultants and concierges will help you during your booking process and even throughout your stay - you are well taken care of.

Villa Finder

Where are you based and how long have you been around?

David and Daniel founded Villa Finder in 2012 after acknowledging the flourishing villa rental business in the tropical island of Bali. Today, we are a Singapore-based company with a front office in Bali - all together we manage a total of 28 holiday destinations including Sri Lanka, Mauritius, Samui and Phuket, Mallorca, Ibiza and more.

Are you part of a larger group?

Villa Finder is our mother company - under her care would include rental websites that list villas in Bali, Sri Lanka, Phuket, Samui, Mauritius, Mallorca and Ibiza.

My friend Jon said you are the best company to book with, why?

We do not compromise on the quality of the villa and the service we provide. We are constantly working to improve your experience, from finding the right villa to booking and staying at our holiday rentals.

How can I be sure of the reality of your company?

We have a clean track record noted by various stakeholders - from renowned partners like Mastercard, Emirates, Air France, UOB, Maybank and OCBC, to media coverage by The Straits Times and TechInAsia.

Do you have references of happy clients?

We value your feedback and truly aim to deliver a seamless holiday experience for you.

I have a villa, how can I list it with Villa Finder?

We aim to expand our listings and would gladly consider adding yours to the collection. Simply contact us and a team representative will follow-up by arranging a property inspection - we would love to hear from you!

I am a travel agent, can I book one of your villas for my client?

Contact us and hear back regarding our program specifically for travel agents!

Our offices
Australia
+61 2 9191 7419
France
+33 1 7890 0496
Germany
+49 40 83509075
Indonesia
+62 212 789 9797
Hong Kong
+852 5801 0080
Netherlands
+31 2 0217 0661
New Zealand
+64 9951 5880
Singapore
+65 6871 8993
Thailand
+66 60 003 5911
USA
+1 415 851 9111
United Kingdom
+44 2 033 933 883
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